Refund policy

RETURN & REFUND POLICY

Effective Date: August 1, 2025
Last Updated: August 1, 2025

CK STF MANAGEMENT INC (“Company,” “we,” “us,” or “our”) values your satisfaction and stands behind the quality of our products and services. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds will be processed.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The request must be made within [30] calendar days from the date of delivery or purchase.
  • The product must be unused, undamaged, and in its original packaging with all accessories and documentation.
  • Proof of purchase (order confirmation, receipt, or invoice) must be provided.

Non-Returnable Items:

  • Digital products or downloadable software
  • Customized or personalized items
  • Gift cards or promotional vouchers
  • Perishable goods

2. Return Process

To initiate a return:

  1. Contact our Customer Service team at support@autobatus.com or call 714-735-9470 to request a Return Merchandise Authorization (RMA) number.
  2. Securely pack the item in its original packaging, including all accessories and documentation.
  3. Ship the item to the return address provided by our team.

Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.

3. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be processed to your original payment method within [7–10 business days].
  • Shipping fees and handling charges are non-refundable, except where required by law.
  • If the returned item shows signs of use or damage not caused during shipping, a partial refund or store credit may be issued instead.

4. Exchanges

If you received a defective or damaged product, you may request an exchange for the same item. Exchange requests are subject to product availability.

5. Defective or Incorrect Items

If the product you received is defective, damaged, or incorrect:

  • Contact us within [7 calendar days] of delivery with photos of the issue.
  • We will arrange for replacement, repair, or refund at no additional cost to you.

6. Governing Law and Jurisdiction

This Return & Refund Policy and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. You agree that the exclusive jurisdiction and venue for any legal action shall be in the state and federal courts located in Orange County, California, and you hereby consent to the personal jurisdiction of such courts.

7. Contact Us

For questions about this Return & Refund Policy or to initiate a return, please contact us at:

CK STF MANAGEMENT INC
3002 Dow Ave, #416
Tustin, CA 92780
Email: support@autobatus.com
Phone: 714-735-9470